Frequently Asked Questions

Yes, and, if you'd like to hear how one of our products will sound with exisiting equipment, feel free to bring your own gear with you.  In most cases, you do not need to book an audition but it would allow us to set up equipment ready for your arrival if you do.  Remember to bring your favourite music/film with you but don't worry if you forget; we have a large selection of CDs and DVDs.

We are very proud of our level of service and reputation.  We feel that this can only be maintained by continuing to offer a personal service and so, currently, we do not have any plans to sell equipment over the web.  Plus, hi-fi is all about sound quality and this cannot be ascertained without a demonstration.  We do, though, deliver equipment (see next question) and, as we thoroughly check the condition of items delivered to us, you can be sure that we will deliver the products to you in good condition..

Yes, within the local area, we deliver purchases and, if you would prefer us to install your new item(s), we will gladly do so.  There is no charge for delivery or installation and we will agree a convenient time with you.  (In other words, you won't have to take a day's leave from work and wonder what time your goods will arrive.)

We repair any item that customers have purchased from us (so long as it is repairable and it is cost-effective to do so).  Unlike many retailers, we are prepared to repair equipment that is no longer covered by its guarantee.  In most out-of-warranty cases, repairs will obviously incur a charge but we believe that our repair costs are the most competitive in the business.  We do not have the resources to also repair equipment that was not purchased from us so, if you have purchased your goods from another supplier, please approach them.

We will usually offer a trade-in allowance against a new purchase if the item that the customer is replacing was purchased from us and is in good working order and condition.